Personalization to order of thuya wood products advertised on Etsy

 


  In this service, eGRO acts as a "Production Partner", and aims to offer Etsy sellers the opportunity to sell through Made to Order process handcrafted thuya wood products with a unique & luxury finish on the Etsy.com platform that eGRO personalizes at the request of its members while scrupulously respecting the Etsy Policy in this matter.

Thus, to comply with the latter, eGRO asks members of this service to list eGRO as the production partner of those made to order products .

Attention : This service has nothing to do with dropshipping.

- F A Q -

1 - How to join the service as a seller on Etsy?

   The subscription price will be 65$ / semester payable through PayPal, this amount covers the preparation of product photos (200 photos), and the service related to the answering of questions coming from Etsy end-users.
The product catalog initially includes 20 unique references, made from thuya wood that Etsy end-users can personalize. Unparalleled luxury boxes are part of it.

2 - How to find customizable products dedicated to be advertised on Etsy?

   These products are grouped together in the main menu “Personalization/Etsy” or indicated individually in the sheet for each product.

3 - What will the product images look like?

  Each member will have his own unique catalog completely different from those of other members and will consist of 200 images (10 images for each item) products. This is to give a unique and unparalleled character to the products offered for sale on Etsy.

4- How to export these products?

  Since the Etsy platform does not offer the possibility of loading product inventory files, the transfer can only be carried out manually product by product. Thus, each subscriber to this service receives by email and Whatsapp all the images associated with the products.

5- How to pay the amount of the product once purchased by the customer on Etsy?

   To pay the product amount :

- Click on the “Place Etsy Orders” button located on the page relating to the product ordered.

- then we normally proceed to enter the details of the end customer's order then payment by instant bank transfer.

6 - How does eGRO send this product to the Etsy seller's customer?

  Once the end customer performed a direct personalization of the product from the the member's store on Etsy, and having paid for their order, the member is in turn required to send eGRO as soon as possible all the details of the order including the designs proposed by the member. And if the product has been paid through PayPal, eGRO quickly prepares the product by packaging it and shipping it to the end customer via FedEx to 70 countries within a handling time varying between 2 to 4 working days depending on the product ordered. The rate for shipping via FedEx international Priority can be found in the customer account page by pressing the "Shipping Profiles" button.

7 - How can I be informed of changes or new developments affecting the products?

  To be informed of news from the platform, participants in this service will be members of a private WhatsApp group.

8- How to manage returns?

  eGRO accepts returns of items within 30 days after delivery to the customer. And for items damaged upon receipt, eGRO refunds the full price of the item.

9 - How to answer questions from Etsy end customers?

   eGRO is responsible for answering Customers' questions relating to products offered for sale via a sophisticated internal messaging service. All you have to do is copy the entirety of the customer's question, paste it and send it through this system. The response will be followed shortly by our support team to communicate it to the customer as soon as possible. 

10 - How will you unsubscribe?

  To unsubscribe, the member is required to do so within the first 30 days after the subscription date and a cancellation fee of 15$ dhs applies. Any unsubscription request after the first 30 will be rejected, because the subscription amount is reserved for the establishment of 200 unique images that will contain the product catalog.